Do you have a user question or face an unexpected situation? Here's how to get help:

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1st level assistance (free)

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• Consult our knowledge base or the handbook, both available at any time over the software Help menu.

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• Call us at 0041 21 651 77 68 on workdays from 9 AM to midday and from 2 PM to 5 PM. Service reserved for simple questions that can be resolved in a few minutes.

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For urgent requests, please contact us by phone.

 

Update subscriptions and Cloud services include 1st level support.

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2nd level assistance (chargeable)

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Schedule a service on our Online Agenda.

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This level includes in-depth explanations, troubleshooting and fault resolution, training and configuration.…

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As a general rule, all interventions by our specialists are subject to invoicing or consumption of a Support Credit. 

However, at the end of the intervention, the specialist will be able to deduct part of the time billed if it was spent resolving a software-related problem.